Subscription and connection issues

No email address is required. Create an account with a username and password. Keep your username safe, and set a unique password for D6VPN rather than reusing one from another site. After creating your account, make sure you can sign in to the user dashboard before checking plans or client downloads. A successful client connection does not mean your account details have been saved; you may need to sign in again after switching devices or clearing browser data. If you forget your credentials, check your password manager. Never send your password, subscription link, or an uncropped account screenshot to anyone.

Sign in to the user dashboard and find the subscription link in your account overview. Add the configuration using the import method supported by your client. If you already have a subscription, find the D6VPN entry in the client's subscription or configuration list, update it, and check whether the route list has refreshed. Don't mistake manually added old routes for an updated subscription. If the update fails, check your plan status and local network, then get the current subscription link from the dashboard. The link grants access to your account, so keep it on your own devices. When troubleshooting, share only the error message with the link removed.

There is no limit on the number of devices that can be online at the same time, and changing devices alone does not require a new plan. Sign in to the same account on your new device, get a compatible client, and import your subscription. When you stop using an old device, remove its configuration to prevent accidental connections and reduce stored account data. Unlimited devices does not mean unlimited data, so keep an eye on your account balance. When troubleshooting your home network, check whether other devices are downloading, syncing files, or streaming video so local congestion isn't mistaken for a route problem.

Windows, macOS, iOS, Android, and Linux are supported. A client manages connections and applies routing rules; a subscription provides the route configuration associated with your account. You'll need both. Open the client page from the user dashboard and follow the instructions for your operating system. Sign in to get your subscription. After installing the client, import the configuration, allow any VPN permissions required by your system, and select a route to connect. Permission prompts and menu names vary by operating system, so follow the interface on your device rather than instructions for another platform.

Disconnect the client and make sure your local network can reach familiar websites. Then check your plan status and remaining data in the user dashboard. Reconnect and test local websites separately from apps that need international routes, noting whether everything fails or only some services. Next, update your subscription and try another route. Check whether other proxy software is running, too. Change one setting at a time and note the result to help identify the cause. A connection icon shows that the client has established a connection state; it doesn't prove that the destination website, DNS resolution, or app rules are working properly.

Check the client's current mode and the rule assigned to the domain used by the app. Some apps connect to separate domains for sign-in, content, and resources, so changing a single rule may not affect every request. If your client supports connection logs, check which rule was matched, then reopen the app and test again. If switching modes temporarily fixes the issue, investigate the routing rules rather than leaving all traffic routed unnecessarily. The app's own region requirements, account status, and cache can also affect access, so not every failure means the proxy isn't working.

Make sure you copied the subscription link from the dashboard, not the address of the page open in your browser. Check for spaces or missing characters when pasting. Then confirm that the import method is supported by your client; some clients can't use certain configuration formats. Don't delete your existing configuration right away. Keep the current entry and try updating or importing again, then compare the error messages. If it still fails, note your operating system, client name, the step where the error occurred, and the message, then submit a support ticket. Before sharing a screenshot, hide your subscription link, account credentials, and other private information.

First, check whether disconnections happen after your device sleeps, locks, switches Wi-Fi networks, or sends the app to the background. If so, review background activity, battery management, and VPN permissions in your system settings. Then try a different route on the same network to see whether the problem is limited to one route; you can also compare results on another local network. Avoid running multiple clients that control network traffic at the same time, as their routing can conflict. When submitting a support ticket, include what you were doing before the disconnection, the route in use, and the error message. These details help narrow down the cause better than simply reporting that you can't connect.

Pause large downloads and background sync first to make sure your device or local network isn't using up capacity. Then test other routes in the same region with the same app and content to see whether the difference is in the connection path. If performance is still poor, try another suitable region. A closer region isn't necessarily faster; the actual route and congestion matter too. Change only one of the app, network, or route at a time so you can compare results. Peak-hour performance depends on your local connection, international links, and the destination service. Choosing a route can improve compatibility, but performance may vary at different times.

These terms describe how a route is set up; they don't indicate whether a destination app will work. IEPL uses a dedicated transmission path, relay routes connect through an intermediate node, and direct routes use a direct connection. Actual performance still depends on your local network, the path, and the destination service. Start by choosing the exit region you need, then compare connection performance in the available route list rather than relying on the route type alone. For apps that require a consistent region, keep a suitable exit region and check your routing rules. Refer to the user dashboard for currently available route types, regions, and support.

D6VPN offers routes in 120+ countries, with 180+ routes. This describes the service's route coverage; it doesn't mean every app accepts every exit region or that route names appear identically in every client. If lists differ between devices, check that they use the same account and subscription, and update the subscription on each device. Then review filters, groups, and hidden items. A difference in displayed entries doesn't necessarily mean coverage has changed; clients may merge or group configurations. To check availability in a specific region, use the current route details in the dashboard and confirm with an actual connection rather than relying on an old screenshot.

You can configure an appropriate exit region for each app, but check the destination service's region requirements and account conditions separately. AI tools and streaming services may apply different access rules, and results can vary within the same region depending on the exit IP or platform policies. If you need a consistent environment, avoid switching regions frequently and check the app's sign-in status after making changes. Smart routing assigns paths to requests; it doesn't replace third-party account permissions, content licenses, or regional rules. If only part of an app is affected, identify the specific app and request before deciding whether to change routes.

Monthly plans: ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data packs: ¥158 for 300GB, ¥358 for 1000GB, and ¥658 for 3000GB. Monthly plan data resets each month on the activation date. Data packs remain valid until used up and never expire. If you use the service regularly, choose a monthly plan based on your actual usage. If your usage is less predictable, compare the data pack terms. Check your recent usage and main needs before choosing; don't compare only the upfront price. Consider how each option is billed and how you use data. Monthly plan data does not carry over indefinitely.

Monthly plan data resets each month on the activation date. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Check the billing period and account status in the user dashboard; don't assume data resets at the start of each calendar month. Before upgrading, review your current plan, the tier you want, and the details on the confirmation page. An upgrade doesn't start a new full billing cycle. If you have questions about the prorated amount shown, keep your order details and ask through a support ticket before continuing. Data packs follow different rules from monthly plans; the monthly reset schedule does not apply to data packs, which never expire.

Alipay, WeChat Pay, and USDT are supported. Start the payment process from the orders page in the user dashboard, and check the selected plan and amount due before proceeding. If the order status hasn't updated after payment, return to the orders page and refresh it. Make sure you're viewing the same account and order, and don't pay again while the status is unclear. If you still need help, submit a support ticket with the order ID, payment method, and a receipt with sensitive details removed. Describe the status shown to you. Never share your payment password or account login credentials. Order handling is based on the dashboard records and support ticket review.

D6VPN offers a 14-day no-questions-asked refund. To request one, sign in to the user dashboard, open a support ticket, explain that you'd like a refund, and provide the relevant order ID and payment details needed to verify it. Review the refund policy before submitting to check the terms and process. If you're also having connection issues, you can include the troubleshooting steps you've tried, but don't send your password or full subscription link. Add any follow-up information to the same ticket so the case can be reviewed together. Refund requests and their status are based on your support ticket and account records; this help page makes no separate promise about processing times.